MEALS ON WHEELS
MEALS CANNOT BE LEFT AT THE DOOR.
CONTACT MUST BE MADE ON A FACE TO FACE EXCHANGE.
Each Monday, the meal deliverer will provide you with a small printed envelope. The suggested daily contribution as per the New York City Department for the Aging is $2.00 per meal, per day. For five delivered meals the suggested contribution is $10.00. A check or money order is preferred. Checks should be made payable to Bay Ridge Center. All contributions are voluntary and confidential. Your contributions help to offset operating expenses for the program, and are necessary for the program to function.
Seal the envelope, indicating the amount donated on the outside of the envelope and give it to the deliverer. Please sign the front. Kindly return the sealed envelope whether you choose to contribute or not, and be sure to ask the driver for a receipt. If you are unable or unwilling to provide a voluntary contribution a meal will still be provided. Services will not be denied if you choose not to contribute.
IF YOUR FOOD IS NOT CONSUMED UPON DELIVERY, PLEASE REFRIGERATE IT AND RE-HEAT THOROUGHLY BEFORE EATING. ALL MEALS SHOULD BE EATEN WITHIN 48 HOURS OF DELIVERY.
IF YOU RECEIVE A FROZEN MEAL DELIVERY, BE SURE TO PUT THE MEALS IN THE FREEZER SECTION OF YOUR REFRIGERATOR. ALL FROZEN MEALS SHOULD BE HEATED AS FOLLOWS:
If frozen microwave for 6-7 minutes
If thawed microwave for 1-2 minutes
If frozen heat in 275⁰ oven for 40 minutes
If thawed heat in 275⁰ oven for 15 minutes
If you wish to make a complaint regarding your meals, your driver/deliverer, or any other situation that arises from your participation with our home-delivered meals program, please follow the following steps:
Alert the Home Delivered Meals Office immediately at 718-748-0650.
Remember that all calls will be kept strictly confidential.
All problems and/or complaints will be reviewed by the Program Coordinator. If necessary the complaint will be referred to the Asst. Director or Bay ridge center’s Meals on Wheels program provider.
If you do not agree with the decision or feel the problem has not been solved to your satisfaction you may pursue the matter by contacting the New York City Department for the Aging or calling 311.